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MoonPay FAQs

  • Updated

We’ve partnered with MoonPay* to make buying and selling crypto fast and easy, all within the Binance.US mobile app. While Binance.US remains a crypto-only exchange for the time being, we are partnering with third-party payment providers to make it easier for customers to access the world of crypto. 

Binance.US users may now use third-party payment providers like MoonPay* to purchase crypto and convert crypto to fiat with ease using familiar payment methods such as debit card, credit card**, Apple Pay, and Google Pay. You can also sell USDT and withdraw to your bank account.

USDT can then be used to instantly buy and sell 150+ different cryptocurrencies available on Binance.US. Our enhanced Buy & Sell Crypto feature coincides with our platform-wide transition from USD to USDT as our primary currency for transactions while Binance.US remains a crypto-only exchange.

 

FAQs:

How can I buy crypto with USD?

  1. From the Home screen, tap the + (Buy) icon.



  2. Select the cryptocurrency you’d like to purchase. Then, tap Top up USDT, USDT Balance, or USD Balance to proceed to Buy USDT.






  1. Tap Buy USDT.



  2. Choose how much USDT you want to purchase and tap Continue With MoonPay.



  3. You’re now in MoonPay. Follow the instructions to verify your identity, add a payment method, and pay. You will be asked for your deposit address, which you can find on your deposits page  (link opens the Binance.US app).

    After you’ve paid, we’ll notify you once your crypto has been deposited to your Binance.US account.

How can I sell crypto for USD that can be withdrawn to my bank?

  1. From the Home screen, tap the - (Sell) icon.



  2. Select the cryptocurrency you’d like to purchase. Then, tap USD Balance.



  3. Tap Third-Party.



  4. Choose how much USDT you want to sell and tap Continue With MoonPay.



  5. You’re now in MoonPay. Follow the instructions to verify your identity, add a withdrawal method, and sell.

    We’ll notify you once your crypto has been received  and sold.

What additional identity verification do I need to use MoonPay?

Customers using MoonPay for the first time can quickly verify their identity before checking out with MoonPay. MoonPay’s identity verification process is simple and straightforward, requiring a few basic details, including name, date of birth, and billing address. On average, verification takes just 60 seconds to process.

Subsequent purchases can be made in seconds once verification is completed, as login info is saved for 30 days, making it easy to purchase crypto at a moment’s notice. 

 

Which states are supported?

MoonPay supports all Binance.US customers except those residing in Louisiana.

 

How much are the fees?

While minimum order amounts and fees will vary by partner, MoonPay, our launch partner, supports a minimum purchase order amount of around $30, with a fee of 3.49%***.

MoonPay supports minimum sell order amounts of around $30 in value, with transaction fees of 2.25%.

 

What should I do if I experience an issue?

Please reach out to MoonPay support for any MoonPay-related issues.

 

Where can I learn more about MoonPay?

Learn more in MoonPay’s Customer Support Help Center.

*By selecting the third-party payment provider, you will be redirected to a third-party website or mobile application (hereinafter the “Portal”) that BAM does not control. The services and/or products offered through the Portal will be subject to the terms, conditions, and privacy policies of the Portal owner. For more information, please see our Terms of Use. 

**Depending on your credit card issuer's policy, you may experience failed or declined transactions. If you encounter issues with your credit card, we suggest trying a debit card as an alternative.

***Fees subject to change. At launch, the purchase fee is equal to the greater of 3.49% of the total purchased amount, or 0.50% plus $1.99. 

 

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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.

Risk warning: Buying, selling, and holding cryptocurrencies are activities that are subject to high market risk. The volatile and unpredictable nature of the price of cryptocurrencies may result in a significant loss. Binance.US is not responsible for any loss that you may incur from price fluctuations when you buy, sell, or hold cryptocurrencies. Please refer to our Terms of Use for more information.

Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.

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