If you experience any issues while trying to upload or submit any files through the mobile app, please refer to the following instructions below:
Step 1. Download a copy of your Proof of Address in PDF format on your phone.
Step 2. Upload the PDF document as an attachment through the Binance.US mobile app.
Step 3. Submit the file for the automation process to verify your information.
Note screenshots of your Proof of Address by phone will not successfully process through our automation feature. We recommend downloading a copy of your Proof of Address via PDF Format and uploading the file to our system through the mobile app.
If you require any assistance while attaching files through the mobile app, please write an inquiry, and our support representatives will assist you.