It may be that our systems have not been able to process the funds from your bank account. Binance.US uses an automated system that will attempt to reclaim the assets from your account to protect our firm from fraudulent transactions.
Here are some common causes that would trigger this:
1. If our payment provider acknowledges, a chargeback occurred on a previously deposited transaction or if there weren't enough funds on your bank account while processing the transaction.
2. It's possible that our firm needs to verify your account and we require information from you. Please contact our team with the necessary documentation to verify that you are the account owner here.