Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. Always avoid clicking links or answering emails/messages from unknown senders. Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and Chat with us immediately. Stay SAFU!
All customer support is handled via our chat system. Binance.US customers can reach our customer support agents 24/7 via live chat during select operating hours. For general inquiries and answers to commonly asked questions, visit our Support Center.
Otherwise, select how you would like to contact support below:
Live Chat
To chat with a live support team agent, follow these instructions:
On app
1. Log in and open the Binance.US app
2. Tap the User Profile icon on the top left corner of the app homepage
3. Tap the Chat (headset icon) on the top of the screen
4. You'll initially be connected to our virtual assistant. Describe your request and tap the three arrows on the bottom right to retrieve relevant support center articles. Continue to the next step if you want to be connected to a customer support agent.
5. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs-down) icon.
6. You'll be connected to one of our customer support agents. Tap the 'Leave Messages Now' button. You'll be connected to one of our customer support agents.
On web
1. Visit our Support Center
2. Click the Chat icon on the bottom right
3. Click Log In (Recommended) so our support team can better assist you with your request. Or Continue as Visitor and enter your email address.
4. You'll be initially connected to our virtual assistant. Describe your request to retrieve relevant support center articles. Continue to the next step if you want to be connected to a customer support agent.
5. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs-down) icon. You'll be connected to one of our customer support agents.
6. Please note that a Binance.US customer support agent will never ask for your password, solicit money, or ask you to send your crypto to an external wallet.
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