All customer support is handled via our support ticket system. To file a support ticket, navigate to the Submit a Request page. After submitting a support request, you will receive a confirmation email from email@example.com to confirm we've received your request and provide your ticket ID number. Please provide as much information as possible when creating your request, as this will help us to help you. All communications on your ticket(s) will then be handled through email.
To help expedite your request;
- Use the email associated with your Binance.US account when creating a ticket
- Select the appropriate categories from the drop-down menus
- Provide as many relevant details about your issue as possible
- Keep an eye on your email inbox for our reply
Our support team is working around the clock to respond to all requests in the order received. To help us provide you a timely response, multiple support inquiries about the same issue will be merged together, and the new ticket will show as closed. This just means we still have your original ticket, and it has been updated with your most recent submission.
Your inquiry is important to us and we appreciate your patience in awaiting our reply. Until we can attend to your inquiry, please refrain from submitting multiple tickets to ensure that we can promptly assist you.