My Buy-Crypto order shows "Rejected," but why was I Charged?
When placing an order through our Buy Crypto page, please note the Buy Crypto order does not guarantee that the order will be filled or settled at the displayed price. Should you happen to experience this, please note the USD purchase amount should apply back to your USD Wallet. You can then retry your transaction using your account USD balance. If the funds were not returned to your USD wallet, please reach out to our Support team.
How to Find Out if the USD Applied to your Account
1. After placing your order, click 'Wallet' on the top-left side of your screen. Then, scroll down and click on 'USD US Dollar.'
2. Your Transaction History will show with your most recent transaction attempt at the top. If it shows 'Failed' in the middle column your USD amount has been refunded to your USD Wallet.
*Please note there may be a temporary withdrawal lock placed on these assets preventing you from withdrawing these assets until the timer expires. To find out more information about this temporary lock, please refer to our support article.