My Buy-Crypto order shows "Rejected," but why was I charged?
When placing an order through our Buy Crypto page, please note the Buy Crypto order does not guarantee that the order will be filled or settled at the displayed price. Should you happen to experience this, please note the USD purchase amount should apply to your USD Wallet. You can then retry your transaction using your account USD balance. If the funds were not returned to your USD wallet, please reach out to our Support team.
How to find out if the USD applied to your account
After placing your order, you can refer to your Buy-Sell History to see its status. All successful deposits will show the following: "Can withdrawal as fiat or crypto in # days."
This message indicates a temporary withdrawal lock placed on these assets preventing you from withdrawing these assets until the timer expires. To find out more information about this temporary lock, please refer to our support article.