If you're experiencing issues with an asset (such as trouble with deposits and withdrawals) on our platform, check out our Status Update Page for important status updates regarding scheduled system maintenance, network outages, and other temporary issues.
In This Guide:
What causes outages?
Certain asset wallets occasionally undergo system maintenance on our platform which can temporarily impact deposits and withdrawals for that asset.
On the Binance.US mobile app, a message may be presented stating "The current currency is not open for withdrawal", while on the browser, the withdraw button for the specific network undergoing maintenance will be unavailable.
When this occurs, you are still free to trade these assets, but the deposit and withdrawal functions will be temporarily offline. We will restore these functions as soon as system maintenance is complete.
Additionally, the assets network (outside of the control of Binance.US) may also experience temporary issues or downtime. Our Status Update Page will keep you abreast of any of these issues impacting our users as well as their causes.
How does the Status Page work?
The Status Dashboard at the top of the Status Page is where you'll find the latest announcements and updates.
If you scroll down you can also find our Service & Asset Menu for color-coded status updates relating to each of our service offerings. You can also click the arrow next to each service to check for individual assets and features related to each service (Crypto Deposits & Withdrawals, API, etc.).
Past incidents which have been resolved can also be found listed below Service & Asset Menu.
You can visit the Status Update Page by clicking here.
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.