If your account is disabled or deactivated you can reactivate it using one of the following two methods:
1) If you disabled your own account you may be able to reactivate it yourself by answering a series of questions. Follow the link below for instructions on doing so:
2) However if you were previously concerned that your account was compromised or hacked and reached out to support, they may have also disabled your account on the backend for your safety. If this is the case (or if the method above is not working) you should reactivate your account via the support team:
How to Reactivate Your Account Through Questions
*Note: If you previously reached out to support regarding the possibility of your account being breached or compromised, it may be disabled on the backend which will require you to reactivate your account via support.
Otherwise, follow these instructions to reactivate your account yourself:
1. Visit the Binance.US Homepage.
2. Click the "Log In" button, which you can find in the upper right-hand corner.
3. Click "Start answering questions" Note: If you do not see this as an option you may need to reactivate your account via support.
4. Answer the following series of questions and follow the onscreen instructions.
5. Once complete, if answered in accordance with our policy and the information we have on file, your account should be reactivated.
How to Reactivate Your Account via Support
If the other method is not working, or if you asked support to disable your account on the backend for safety reasons, you will need to manually reactivate your account via a support ticket with supporting documentation. The document requirements are based on your prior KYC Verification Level.
For instructions, please select your verification level prior to your account being disabled below. You can also consult a list of recommended tips for completing the process here.
Not Verified
If you never started Basic Verification on Binance.US, please follow these instructions for your account reactivation:
- Open a new ticket by visiting Our Support Center.
- Fill out the form in its entirety.
- State that you wish to reactivate your account.
- Attach a selfie of you holding a sign that says, "Binance.US, please reactivate my account."
- We will contact you once your account has been reactivated or if we need additional information.
Basic Verification
If you have completed Basic Verification, but have yet to pass Advanced Verification, please follow the reactivation instructions below:
- Open a new ticket by visiting Our Support Center.
- Fill out the form in its entirety.
- State that you wish to reactivate your account.
- State your full name and address that you used for the Basic Verification process.
- Attach a selfie of you holding your ID and a hand-written note. This is so we can visually identify you, so ensure that your face is fully visible. On the note, please make sure it clearly shows the following words: "Binance.US - (Day/Month/Year) reactivate my account (email@email.com)."
- We will contact you once the reactivation is complete or if we need additional information.
Advanced Verification
If you have completed Advanced Verification, please follow the instructions below.
- Open a new ticket by visiting Our Support Center.
- Fill out the form in its entirety.
- State that you wish to reactivate your account.
- State your full name and address that you used for the Basic Verification process.
- Attach a copy of the ID that you used to register your account.
- Attach a selfie of you holding your ID and a hand-written note. This is so we can visually identify you, so ensure that your face is fully visible. On the note, please make sure it clearly shows the following words: "Binance.US - (Day/Month/Year) reactivate my account (your email@email.com)."
- Attach a video recording of yourself holding your ID next to your face. In the recording, you must repeat the following phrase: "Today is (Day/Month/Year), I am requesting the reactivation of my account (your email@email.com)."
- We will contact you once the reactivation is complete or if we need additional information.
Recommended Tips
Note requirements
| Dos | Don'ts | |
| ✓ Write the note with your hand | ✘ Don't type the note | |
| ✓ Write the note exactly as instructed | ✘ Don't alter or change the meaning of the note | |
| ✓ Use a partial sheet of paper |
✘ Don't use a full sheet of paper. too much of your body can't be hidden behind the note. |
Photo requirements
| Dos | Don'ts | |
| ✓ Hold the ID and note in your hand(s). |
✘ Don't have someone else hold the note. ✘ Don't tape ID to the note. |
|
| ✓ The ID and the note all have to be clearly visible. | ✘ Don't cover any details on the ID or note with your fingers. | |
| ✓ Your face, upper body, arms and hands should be visible. |
✘ Don't only show your head sticking out from behind the note. ✘ Don't wear sunglasses, a hat or anything that obscures your face. |
|
| ✓ Take the photo during the daytime when the lighting is good. | ✘ Don't take the photo when it's dark outside. Relying on indoor lighting makes it harder for cameras to capture details. | |
| ✓ Have your friend or family member take the photo |
How to put the ID and note together:
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
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Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.