If your account is disabled or deactivated you will need to manually reactivate your account via chat by providing supporting documentation, in order to protect the security of your account.
How to Reactivate Your Account via Support:
1. To reactivate your account, have the following two documents ready to upload:
- A) An image of yourself, clearly showing your face, while holding a hand-written note stating:
- “Binance.US-(Day/Month/Year) reactivate my account associated with (email tied to account)"
- B) A photo of your US State-issued ID or Passport.
2. Then, contact Binance.US chat via this link, and attach both of the images outlined in step 1 above.
3. Once received, our team will review your account reactivation request and reach out as needed.
Recommended Tips
Note requirements
| Dos | Don'ts | |
| ✓ Write the note with your hand | ✘ Don't type the note | |
| ✓ Write the note exactly as instructed | ✘ Don't alter or change the meaning of the note | |
| ✓ Use a partial sheet of paper |
✘ Don't use a full sheet of paper. too much of your body can't be hidden behind the note. |
Photo requirements
| Dos | Don'ts | |
| ✓ Hold the note in your hand(s). |
✘ Don't have someone else hold the note. ✘ Don't tape ID to the note. |
|
| ✓ The note has to be clearly visible. | ✘ Don't cover any details on the note with your fingers. | |
| ✓ Your face, upper body, arms and hands should be visible. |
✘ Don't only show your head sticking out from behind the note. ✘ Don't wear sunglasses, a hat or anything that obscures your face. |
|
| ✓ Take the photo during the daytime when the lighting is good. | ✘ Don't take the photo when it's dark outside. Relying on indoor lighting makes it harder for cameras to capture details. | |
| ✓ Have your friend or family member take the photo |
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