Is there a fee to recover my deposit?
Binance.US will charge a fee that is five times the amount of the withdrawal fee. Our technician will subtract the fee from the deposit amount before we can process it for delivery. Please refer to our fee structure for information regarding our cryptocurrency withdrawal fees here.
What cryptocurrency requires a fee before my deposit can be applied to my account?
The following coins will have a processing fee deducted from the overall balance of the transaction. If you do not have enough to cover the fee, please note our technician will not complete the transfer.
These are the coins and processing fee that will be deducted from the overall balance:
- ATOM (0.025)
- BNB (0.005)
- XLM (0.05)
- XRP (1.25)
How long can I expect to wait until my deposit arrives in my account?
Once the processing fee has been deducted, it will take a minimum of five business days for our technician to locate and process your deposit to your Binance.US account.
What if I deposited to the wrong or unsupported address?
If your deposit was sent to the wrong or unsupported address, or simply a coin that Binance.US doesn't support, please contact our customer service team. You may be asked to provide the transaction information (such as TXID), deposit records confirming the transaction, and the return address.
Note our firm will be required to apply a (0.005 BTC) extraction fee before we can successfully return the assets.