If you deposited assets to an incorrect address, or deposited assets using an unsupported chain, Binance.US is not liable for any of your losses.
If you attempted to transfer unsupported assets, which are outside of Binance.US’s List of Supported Assets, to your Binance.US account; we are unable to recover these unsupported assets. Please exercise caution and check the List of Supported Assets before transferring any asset to your Binance.US account.
However, if the assets that you sent are supported on the Binance.US exchange, we may be able to recover them; this requires a 0.005 BTC fee. Note: If we are unable to recover your assets, this fee will be returned to you.
If you deposited assets to an incorrect deposit address—an address that is not owned by Binance.US—we cannot reverse a transaction or recover your deposit. You will need to contact the owner/support staff of the address that the assets were sent to.
We recommend initiating a test transaction and confirming that the asset reaches your Binance.US wallet address before sending larger amounts.