If you're experiencing issues with a token or a service on our exchange, you can use our Status Page for important updates regarding scheduled system maintenance, network outages, and other temporary issues impacting exchange services or features.
This article will help you understand the causes of service outages and how to use the status page.
What Causes Outages?
What Causes Outages?
Certain token wallets occasionally undergo system maintenance on our platform which can temporarily impact deposits and withdrawals for that token.
On the Binance.US mobile app, a message may be presented stating "The current currency is not open for withdrawal", while on the browser, the withdraw button for the specific network undergoing maintenance will be unavailable.
When this occurs, you will still be able to trade these tokens, but the deposit and withdrawal functions will be temporarily offline. We will restore these functions as soon as system maintenance is complete.
Additionally, the token's network (outside of the control of Binance.US) may also experience temporary issues or downtime. Our Status Update Page will keep you abreast of any of these issues impacting our users as well as their causes.
How Does The Status Page Work?
How Does The Status Page Work?
The Status Dashboard at the top of the Status Page is where you'll find the latest announcements and updates.
If you scroll down you can also find our Service & Asset Menu for color-coded status updates relating to each of our service offerings. You can also click the arrow next to each service to check for individual assets and features related to each service (Crypto Deposits & Withdrawals, API, etc.).
Past incidents which have been resolved can also be found listed below Service & Asset Menu.
You can visit the Status Update Page by clicking here.
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