This guide is for customers who wish to change or reset (disable) their Binance US account's two-factor authentication (2FA). Two-factor authentication can be reset for a variety of reasons, including loss of access, switching devices, getting a new phone number, technical issues, or simply wanting to use a different authentication type. Binance.US requires all users to implement at least one method of two-factor authentication for their accounts. Learn more in our Two-Factor Authentication FAQs.
Reset your two-factor authentication here
Note: Once you reset your two-factor authentication, there will be a 48-hour withdrawal hold on your account for security reasons, during which you will be unable to withdraw assets.
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While Google Authenticator is the only authentication app listed in the Binance.US interface, most other two-factor authentication apps that provide 6-digit codes are compatible. In that case, you should still select Google Authenticator. View our Two-Factor Authentication (2FA) FAQs, including alternative two-factor authentication app suggestions, here. |
Reset your two-factor authentication on the mobile app
Note: This section is dedicated to resetting a two-factor authentication method on the Security page. However, if you are receiving a prompt to enter a two-factor authentication method that you do not have access to (including at login), you can find more instructions in the section below.
1. From your home screen, tap the profile icon in the top right.
2. Scroll down and tap Security, then scroll down and tap 2FA is on.
3. Tap on the two-factor authentication you would like to reset (Google Authenticator or SMS Authentication).
5. Tap Reset.
6. A pop-up window will appear asking if you want to proceed with resetting authentication. Tap Reset once more.
7a. To disable SMS authentication, enter your password, then:
- If you have access to your phone number, tap Send SMS.
- Enter the code into the "SMS Authentication Code" field. If you also have an authentication app enabled, you may need to enter that code as well.
- Tap Confirm. Then, skip the next bullet point and proceed to step 8 below.
- If you do not have access to your phone number, tap "Issue receiving an SMS?" below the authentication code field. Then, proceed to the section below for instructions.
| Please note when you reset your SMS authentication, it will also reset the phone number associated with your Binance.US account. To bind a new phone number to your account, simply add an SMS authentication method. |
7b. To disable Google Authentication (or another authentication app), enter your password, then:
- Copy your confirmation code into the labeled field back in the Binance.US app. If you also have SMS authentication enabled, you may need to tap to receive an SMS code and enter that as well.
- Tap Confirm. Then, skip the next bullet point and proceed to step 8 below.
- If you do not have access to your authentication app code, tap "Can't receive a code?" located below the authentication code field. Then, proceed below for instructions.
8. If you have access to your code and entered it, you will be notified that your settings have been changed. You have now successfully disabled your two-factor authentication method. If your reset attempt failed for any reason, please see here.
Reset your two-factor authentication on the mobile app (cannot access authentication method)
This section is for users who have completed steps 1-7 above, but who cannot access their two-factor authentication code in step 7 above. To follow these steps and reset your two-factor authentication without your code, you will need access to the same identification document you provided at registration on Binance.US.
1. Select the reason you can’t access your SMS/Google (or other authentication app) authentication and then tap Next.
| Note: If you select Other, you will be asked to describe your issue. Our team will review this response. If you select Security concerns, you will be directed to contact our customer support. |
2. Choose the authentication type you would like to reset. You can also reset both, if applicable. Once the selection is made, tap Confirm Reset.
3. Follow the on-screen instructions to upload the same identity document you used to register on Binance.US. You will be asked to perform a face scan to verify your identity.
4. Once your documentation has been received, Binance.US will review your information. You will receive a push notification and an email when your two-factor authentication reset request has been approved. If you do not have any two-factor authentication methods enabled you will be prompted to set up a new method the next time you log in. If your two-factor authentication reset attempt failed for any reason, please see here.
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Reset your two-factor authentication on the website
If you want to reset your two-factor authentication method on the Binance.US website, you will need to follow steps 1-4 below, regardless of whether you have access to your two-factor authentication method. If you have access, you will also follow step 5. If you do not have access, please follow steps 1-4 below, then click the link provided in step 4 for users who do not have access to their codes.
1. Log in to your Binance US account. Click Security in the drop-down menu in the top-right of your screen.
2. Click on the two-factor authentication method you would like to reset.
3. A pop-up window will appear asking if you want to proceed with resetting authentication. Click Reset once more.
4a. To disable SMS authentication, enter your password, then:
- If you have access to your phone number, click Send SMS.
- Enter the code into the field. If you also have an authentication app enabled you may need to enter that code as well.
- Click Confirm. Then, skip the next bullet point and proceed to step 8 below.
- If you do not have access to your phone number, click "Issue receiving an SMS?" located below the authentication code field. Then, proceed below for instructions.
4b. To disable Google Authentication (or another authentication app), enter your password, then:
- Copy your confirmation code into the field. If you also have SMS authentication enabled, you may need to tap to receive an SMS code and enter that as well.
- Click Confirm. Then, skip the next bullet point and proceed to step 5 below.
- If you do not have access to your authentication app code, click "Can't receive a code?" located below the authentication code field. Then, proceed below for instructions.
5. If you have access to your code and entered it, you will be notified that your settings have been changed. You have now successfully disabled your two-factor authentication method. If your reset attempt failed for any reason, please see here.
Reset your two-factor authentication on the website (cannot access authentication method)
This section is for users who have completed steps 1-4 above, but who cannot access their two-factor authentication code in step 4 above. To follow these steps and reset your two-factor authentication without your code, you will need access to the same identification document you provided at registration on Binance.US.
1. Select the reason you can’t access your SMS/Google Authentication (or chosen authentication app) and then click Continue.
| Note: If you select Other, you will be asked to describe your issue. Our team will review this response. If you select Security concerns, you will be directed to contact our customer support. |
2. Choose the authentication type you would like to reset. You can also reset both, if applicable. Once the selection is made, click Continue.
3. Follow the on-screen instructions to upload the same identity document you used to register on Binance.US. You will be asked to perform a face scan to verify your identity.
4. Once Binance.US receives your documentation, it will review your information. You will receive a push notification and an email when your request to reset your two-factor authentication has been approved. If you do not have any two-factor authentication methods enabled, you will be prompted to set up a new method the next time you log in. If your reset attempt failed for any reason, please see here.
Additional resources
- Any verification documents you submit will be reviewed in a timely manner.
- Contact Support for any additional assistance. We're here to help.
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