Binance.US offers a self-serve account deletion flow on both the web and app for those who meet the requirements. Those who do not meet the requirements for self-serve deletion should chat with an agent for deletion assistance or consider disabling their account instead of deleting it by following these separate instructions. Learn more in our Account Deletion FAQs.
Click here to delete your account
What are the requirements for deleting my account?
Before using the self-serve account deletion feature, you must ensure that you have met all of the following requirements:
- Your balance (crypto and USD combined) is less than the equivalent of $10, including staked assets.
- You have no open orders, pending deposits and withdrawals, Pay requests, or current and pending chargebacks on your account.
- Your account withdrawal and trade status is open.
- You are requesting deletion from within the United States.
In addition to the above requirements, we strongly recommend that you export all transaction history and any necessary tax reports from your account to avoid future difficulties. You can learn how to do so here.
Caution: Please take extreme care to make sure that you have fully withdrawn all of your assets from Binance.US prior to deleting your account. Any funds left on your account after deletion will be forfeited and unavailable to you. Make sure you understand the consequences of deleting your account.
On the mobile app
1. Tap on the profile icon in the top right of your home screen.
2. Scroll down and tap on Security.
3. Tap Delete Account at the bottom of the screen under "Account Management."
4. Read the warning regarding the deletion of your account data and the retention of certain information for six years (for regulatory reasons). You can also tap the yellow "here" link at the end of the paragraph for a more detailed overview of our terms.
5. Ensure the requirements are met, check the confirmation box, then scroll down and tap Continue to proceed with cancellation.
5. Tap on the option most closely resembling your reason for deleting your account.
6. You’ll have the option to connect with support or provide additional feedback. You can also skip these options by tapping Continue To Delete Account.
7. Closely read the final acknowledgements. Tap on the checkbox to confirm that you have read the acknowledgment in full and would like to delete your account. Then, tap Delete Account to proceed.
8. As a final step before deleting your account, you will be required to enter a code sent to your account's current two-factor authentication method (SMS, authentication app, or if neither option is set, the code will be sent to your email) to confirm your identity.
9. Once you have entered your received the two-factor authentication code, you will have completed the deletion flow, and your deletion request will be sent. It may take up to two hours for the deletion to be processed, at which point you will be notified via email.
On the website
1. On the Binance.US website, hover over your email address in the top-right and select Security from the drop-down menu.
2. Scroll down to the "Delete Your Account" section, read the warning message and terms, then click Delete Account to continue.
3. Review the requirements for account self-deletion and ensure that you have met all necessary requirements listed. You can also review the requirements here. When ready, click Continue to Delete Account.
4. Select the option which best describes your reason for deleting your account and click Continue.
5. Read the "Final Acknowledgements," and check the box to confirm that you have understood and would still like to proceed with account deletion. Then, click Delete Account.
6. As a final step before deleting your account you will be required to enter a code sent to your account's current two-factor authentication method (SMS, authentication app, or if neither option is set, to your email) to confirm your identity.
7. Once you have entered your received two-factor authentication code, you will have completed the deletion flow, and your deletion request will be sent. It may take up to two hours for the deletion to be processed, at which point you will be notified via email.
Additional resources
- Ensure you have taken all steps to meet the necessary requirements for account deletion.
- Contact support for any additional deletion assistance. We're here to help.
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
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