Why can't I withdraw or trade?

Please note: USD deposits, withdrawals, and trading have been paused. Subscribe to updates on our Status page.

Our automated system will lock your ability to withdraw assets under certain circumstances. To pinpoint the exact reason, take a look at the common causes.

• Withdrawal lock on new ACH, debit, and Apple Pay deposits 
• Negative account balance 
• Account verification
• Recent account changes (including password changes)
• Referral rewards
• Policy violations
• How to re-enable trading
• Troubleshooting two-factor authentication (SMS or Authenticator app) 

Withdrawal lock on new ACH, debit, and Apple Pay deposits

All new ACH, debit, and Apple Pay deposits are subject to a brief withdrawal lock period. During this lock users cannot withdraw USD or crypto funded by these deposits for the following time periods: 

• Debit: 7 days
• ACH: 7 days
• Apple Pay: 7 days

Wire deposits are generally exempt from this rule, but exceptions may apply.

For more information, please visit here.

Withdrawal lock on crypto deposits still being confirmed by the network

You may also encounter a withdrawal lock if you attempt to withdraw crypto that was recently deposited and is still in the process of being confirmed by the blockchain it was sent on. 

Although crypto deposits are credited after their first network confirmation, they will not be available for withdrawal until they have been fully confirmed by the network. Generally, this network confirmation process won't take more than a few minutes. However, during periods of network congestion or higher network activity, your deposit may take longer to be confirmed. 

To view the number of confirmations your crypto deposit has received, you can follow these instructions: 

1. Navigate to your Wallet page and locate the cryptocurrency you deposited.
2. Click on cryptocurrency you deposited to open your transaction history, then scroll down to locate the recent deposit. 
3. Click on the recent deposit to review the details; you will find the number of network confirmations on this page. 

Negative account balance

You may see an error saying that your withdrawals are suspended due to risk management. This error indicates that you selected to make a deposit to your Binance.US account, but when our payment provider attempted to pull the funds from your bank account, they were unable to retrieve the funds. This can happen for several reasons, but the most common reasons are:

1. The authorized deposit was revoked by the banking institution (ex: a stop payment was placed, the transaction was flagged as suspicious, a dispute was filed, etc.).
2. There were insufficient funds in the bank account when processing the deposit.
3. The bank account was closed prior to our firm processing the deposit.
4. The funds were not fully available for withdrawal (ex: a check deposit hold).

You can see the status of your deposit by viewing your deposit and withdrawal history. 

To restore access (from a negative account balance):

To regain access to your account, we'll need you to settle the outstanding balance by making a new deposit. If you want to review how to make a deposit, or different ways of depositing, you can visit our USD Transfers support page here.

Note: There are deposit holds in place to help prevent accounts from going negative. If you'd like to review that information, click here. 

After you've settled your balance, please contact us and our team will be happy to help you with the next steps.

Account verification

Another reason we may lock your withdrawals is that our firm needs to finish verifying your identity. Please open a chat session with Customer Support, and we'll ask for the necessary documentation.

Recent account changes (including password changes)

Occasionally, we may need to lock your account if you have made recent changes to it. For example, if you have reached out to our team to reset your two-factor authentication, or you have changed your password, we will temporarily disable your ability to withdraw.

In these cases, please wait 48 hours for your ability to be reinstated.

Referral rewards

Referral rewards are subject to a 7-day withdrawal lock. 

Policy violations

When you sign up with Binance.US, you agree to our Terms of Use. Violating these terms may lead to the closure or freezing of your account. 

Some examples of policy violations include:

• Using false information.
• Using the platform in an unlawful manner.
• Facilitating viruses.
• Using an anonymizing proxy.
• Engaging in suspicious behavior.

Re-enabling trading

If you are unable to withdraw or trade, we are here to help. Please reach out via a live chat session and we will be happy to assist with your case.

Troubleshooting two-factor authentication (SMS/Authentication app)

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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.

Risk warning: Buying, selling, and holding cryptocurrencies are activities that are subject to high market risk. The volatile and unpredictable nature of the price of cryptocurrencies may result in a significant loss. Binance.US is not responsible for any loss that you may incur from price fluctuations when you buy, sell, or hold cryptocurrencies. Please refer to our Terms of Use for more information.