The safety of your accounts is as important to us as it is to you. That is why we offer you these security tips: simple practices you can follow to ensure your information doesn't fall into the wrong hands.
If anyone promises you money to set up an account and gives you a username and password to provide your information, you are being scammed.
When logging into Binance.US always check that the URL begins with accounts.binance.us or https://accounts.binance.us before entering sensitive info like your password. 'Phishing' scams are common and involve redirecting users to an alternative Log In page with a slightly different URL where any information you enter is sent to the hostile page owner.
Communications with Binance.US
Binance.US will only ever attempt to contact you via the following methods:
- Email: Always ensure the email address ends with one of the following: @binance.us or @binanceussupport.zendesk.com
- Twitter: @BinanceUS or @BinanceUShelp
- Reddit: Moderators (Mods) on the /r/BinanceUS will have a picture of their Mod Badge
- Binance.US will never solicit money, ask you to send your crypto to an external wallet, or ask for your password (outside of the main sign-in page).
- Always avoid clicking links or answering emails/messages from unknown senders.
Avoid Phone Calls
Binance.US will not contact you or ask to be contacted via telephone. Telephone scams are common. Fortunately, they are quite easy to avoid with a few rules of thumb.
- Never call numbers claiming to be associated with Binance.US. While some companies offer phone support, Binance.US does not. Representatives of Binance.US will never provide you with a telephone number.
- Never call numbers sent to you over social media. Many scams providing you with a phone number to call will be found via email or social media. Do not call numbers sent to you from unverified accounts.
- Never provide personal information to unknown incoming callers. If you receive a phone call prompting you to provide your personal/account details, hang up. Representatives of Binance.US will never call you, nor will representatives of social media websites, your email provider, or most governing entities. To learn more about phone scams, please see the Federal Trade Commission's Consumer Information on Phone Scams.
Two-factor authentication (2FA) is a second layer of security beyond your password. Be sure to enable 2FA on any accounts that offer it. We highly recommend our customers enable more than one method of 2FA in your Security Settings. Here are instructions on setting up SMS (text based) 2FA and Google Authenticator 2FA for your account.
Strong passwords are essential for account security. To choose a strong, effective password, follow these simple guidelines:
- Do not share your passwords. Your passwords are meant to be kept secret. Representatives of Binance.US will never ask you for your password.
- Do not use passwords containing personal entities of affection or common phrases. Your password should never be a common phrase, nor should it be the name of your child, pet, or spouse. It also should never contain important dates such as birthdate or anniversary. This type of information is usually accessible via social media — and to malicious parties.
- Do not use the same password twice. Remembering passwords is hard, so it is common to use the same password for multiple online accounts. This is, however, bad practice. If this password is discovered by an unwanted party, they then have access to more than one of your accounts.
- Consider using a password manager. The most secure passwords are long, randomized, and contain uppercase letters, lowercase letters, numbers, and symbols. A password manager can automatically generate and catalog secure passwords.
Keep your assets safe and make sure they are sent where you want them to be sent — and only where you want them to be sent.
- Do not send fiat or cryptocurrency to anybody asking for it on social media or via email or phone. Representatives of Binance.US will never ask you to send assets over Facebook, Twitter, or any other form of social media. Ditto for phone and email.
- Always copy/paste cryptocurrency addresses. When sending cryptocurrency, be sure to copy and paste the entire address. Typing cryptocurrency addresses leaves too much room for error. For more information on keeping your crypto safe, see our article on how to secure your cryptocurrency.
- Always confirm cryptocurrency addresses multiple times. Check the addresses you are sending to and check more than once. To confirm you copied and pasted the full address, compare the first few numbers and last few numbers of the address you are trying to send assets to. Once cryptocurrency is sent, there is no way to reverse the transaction.
- Use trusted wallets. Which wallet provider you choose is up to you, but it is crucial that you ensure your provider keeps your funds safe.
- If needed, make sure you have added a memo/destination tag/payment ID. Some cryptocurrencies require information in addition to the address, such as a destination tag or payment ID. Always be sure that you add this information, as it is this information that routes your assets accordingly.
The world is online — and so is your personal information. That is why online security is so important! By following our security tips, you will keep yourself, your data, and your information safe and sound.
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Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.
Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; and (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice, we make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.