If you sent assets to an incorrect deposit address—an address that is not owned by Binance.US—we cannot reverse the transaction or recover your deposit. You will need to contact the owner or support staff associated with the address that the assets were sent to.
Binance.US is not liable for any losses if you deposit an unsupported asset, deposit an asset using an unsupported network, or transfer an asset to an address not owned by Binance.US. We recommend initiating a test transaction and confirming that the asset reaches your Binance.US wallet address before sending larger amounts.
For more information, please visit our Terms of Use.
Lost deposits
If you believe you used the correct deposit address and you're not seeing your deposit, it could be due to several reasons, including entering the wrong address, missing a memo, or network issues.
You can now recover lost crypto deposits to the Binance.US platform without contacting customer support. Learn more about the Deposit Recovery tool.
Withdrawals from Binance.US cannot be recovered.
Additional resources
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
Risk warning: Buying, selling, and holding cryptocurrencies are activities that are subject to high market risk. The volatile and unpredictable nature of the price of cryptocurrencies may result in a significant loss. Binance.US is not responsible for any loss that you may incur from price fluctuations when you buy, sell, or hold cryptocurrencies. Please refer to our Terms of Use for more information.
Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.