If you are attempting to collect funds from an account held by a user that has passed away, please collect the documents listed below, then request to speak to a member of our support team.
Required Documents
1. A selfie video stating the preferred method of transfer of the deceased user’s assets.
2. A digital copy of the death certificate in PDF format or a corner-to-corner photo.
3. A digital copy of valid government-issued ID or passport belonging to the person in the above video in PDF format or a corner-to-corner photo.
4. A digital copy of the last will and testament and/or probate documents (i.e. Probate, Letters Testamentary, Letters of Administration, Affidavit for Collection or Small Estate Affidavit) in PDF format or a corner-to-corner photo.
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