The moment you complete a deposit, the status of the transaction will display Successful. This indicates the time stamp, deposit amount, and any fees associated with the payment method.
To avoid any disruptions with the checkout process, please refer to the instructions below:
How to find out if your deposit was successful
On the web
- Check and confirm your deposit history status in the Deposits & Withdrawals tab of your Wallet page before making another attempt:
On the mobile app
- Tap the 'Wallet' Icon on the bottom-right side of your screen. Then, tap on 'USD US Dollar.' Under "Transaction History," look for your most recent transaction (at the top of the list).
Troubleshooting deposit issues
Please check the following:
- Verify that you're using a stable internet connection or strong Wi-Fi signal. Please note that a disruption with your connection can be the main factor behind this error.
- Update your payment information by viewing your saved payment methods.
What steps to take if your deposit happens to fail:
Should you experience any issues while depositing via USD, please refer to our support knowledge base for potential troubleshooting solutions.
If there is still an issue, please contact our support team for assistance
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