2FA Troubleshooting (SMS/Google)

2FA issues rarely occur, but can in certain situations. If you are experiencing 2FA issues with either SMS or Google, please refer to the troubleshooting steps below.

Not Receiving SMS

Occasionally, SMS messages can be delayed by several minutes. If, after five minutes, you still have not received your login code via SMS, check your service and contact your service provider to verify that they have no reported issues on file. An SMS message delivery failure may be caused by provider blockage, regional restrictions, poor signal, or a variety of other root causes.

Google 2FA Issues 

The Google 2FA Application may run into some technical issues; if you believe your problem is with the Google 2FA Application, we recommend visiting their support document to troubleshoot their application.

Helpful Links

- How to Change Your Google/SMS Two Factor Authenticator Device (Able to Access Current 2FA Device