Our automated system will lock your ability to withdraw under certain circumstances. If this has happened to you, you may want to understand why.
To pinpoint the exact reason, take a look at the common causes that trigger this feature.
- Withdrawal Lock on New ACH, Debit, & Apple Pay Deposits
- Negative Account Balance
- Account Verification
- Recent Account Changes (Including Password Changes)
- Policy Violations
- How to Re-enable Trading
- Troubleshooting 2-Factor Authentication (SMS or Authenticator app)
Withdrawal Lock on New ACH, Debit, & Apple Pay Deposits
All new ACH, Debit, and Apple Pay deposits are subject to a brief withdrawal lock period. During this lock users cannot withdraw USD or Crypto funded by these deposits for the following time periods:
- Debit: 7 days withdrawal lock
- ACH: 7 days withdrawal lock
- Apple Pay: 7 days withdrawal lock
Wire deposits are generally exempt from this rule, but exceptions may apply.
For more information, please visit here.
Negative Account Balance
You may see an error saying that your withdrawals are suspended due to risk management. This error indicates that you selected to make a deposit to your Binance.US account, but when our payment provider attempted to pull the funds from your bank account, they were unable to retrieve the funds. This can happen for a multitude of reasons, but the most common reasons are:
- The authorized deposit was revoked by the banking institution. (ex: a stop payment was placed, the transaction was flagged as suspicious, a dispute was filed, etc.)
- There were insufficient funds in the bank account while processing the deposit.
- The bank account was closed prior to our firm processing the deposit.
- The funds were not fully available for withdrawal (ex: a check deposit hold).
You can see the status of your deposit by viewing your deposit and withdrawal history.
To Restore Access (From a Negative Account Balance):
To regain access to your account, we'll need you to settle the outstanding balance by making a new deposit. If you want to review how to make a deposit, or different ways of depositing, you can visit our USD Transfers support page here.
Note: There are deposit holds in place to help prevent accounts from going negative. If you'd like to review that information, click here.
Please contact us thereafter, and our team will be happy to help you with the next steps.
Another reason we may lock your withdrawal function is that our firm needs to finish verifying your identity. Please contact our team, and we'll ask for the necessary documentation.
Recent Account Changes (Including Password Changes)
Occasionally, we may need to lock your account if you have made recent changes to it. For example, if you have reached out to our team to reset your two-factor authentication, or you have changed your password, we will temporarily disable your ability to withdraw.
In these cases, please wait 48 hours for your ability to be reinstated.
Some examples of policy violations include:
- Using false information.
- Using the platform in an unlawful manner.
- Facilitating viruses.
- Using an anonymizing proxy.
- Engaging in suspicious behavior.
If you are unable to withdraw or trade, we are here to help. Please reach out to our team and we will be happy to assist with your case.
Troubleshooting Two-Factor Authentication (SMS/Authentication app)
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.