Our automated system will automatically lock your withdrawal function under certain circumstances.
Here are some common causes that would trigger this lock:
You may see an error saying that your withdrawals are suspended due to risk management. The error indicates that our payment provider acknowledges that a chargeback occurred or there were insufficient funds on your bank account while processing the deposit. To restore access to your account, we'll need you to settle the dispute by making a new deposit.
We may have locked your withdrawal function because our firm may need to verify your identity and require additional information. Please contact our team, and we'll ask for the necessary documentation to confirm your identity here.