If you ever encounter an issue with the ability to login to your Binance.US account, follow this guide to begin troubleshooting.
If you’re unable to login to your account, it may be due to the following reasons:
You entered an incorrect email address.
You entered an incorrect password.
You failed to access or enter the code from the Two-Factor Authentication (2FA)
method you set.
You submitted too many login attempts.
Your account may have been deleted or deactivated.
The account information you entered does not match existing records at Binance.US. - Verify that your email address is accurate, ensuring it does not contain errors such as ".con" instead of ".com". Additionally, ensure that your password is entered correctly.
If you have confirmed that none of the above are the cause, please try the following:
Use the Binance.US mobile app to gain clearer error messages if unable to access the desktop platform. This can assist in identifying specific issues.
Close and reopen your browser, or try a different browser.
Ensure you are accessing the right login page at https://binance.us/en/login. If you are an Institutional client, the correct login page is at https://institutions.binance.us or https://institutions.binance.us/account/login.
If you discover that you have been entering your login details to a suspicious URL, please reset your password immediately and start a live chat session with Customer Support.
If you are still having trouble logging in, or suspect your account has been deleted or deactivated, please contact Customer Support.