Important: Binance.US support will never ask for your password, solicit money, or ask you to send your crypto to an external wallet. Always avoid clicking links or answering emails/messages from unknown senders. Any phone calls or direct messages on social channels from people claiming to be Binance.US Support are likely spam/phishing, do not respond to these and chat with us immediately. Stay SAFU!
All customer support is handled via our chat system. Binance.US customers can reach our customer support agents nearly 24/7 via live chat during select operating hours. For general inquiries and answers to commonly asked questions, visit our Support Center.
Otherwise, select how you would like to contact support below:
Live chat
On the mobile app
1. From your home screen, tap the profile icon in the top right.
2. Tap the Get Help button on the top of the screen
3. You'll initially be connected to our virtual assistant. Describe your request and tap the three arrows on the bottom right to retrieve relevant Support Center articles. Continue to the next step if you want to be connected to a customer support agent.
4. If our virtual assistant was unable to solve your request, tap the Unsolved (thumbs down) icon.
5. You'll be connected to one of our customer support agents. Tap Leave Messages Now and you'll be connected to one of our customer support agents.
On the website
1. Visit our Support Center.
2. Click the chat icon on the bottom right.
3. Click Log In (Recommended) so our support team can better assist you with your request. Otherwise, click Continue as Visitor and enter your email address.
4. You'll be initially connected to our virtual assistant. Describe your request to retrieve relevant Support Center articles. Continue to the next step if you want to be connected to a customer support agent.
5. If our virtual assistant was unable to solve your request, click the Unsolved (thumbs down) icon. You'll be connected to one of our customer support agents.
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Legal disclaimer: This material has been prepared for general informational purposes only and should NOT be: (1) considered an individualized recommendation or advice; or (2) relied upon for any investment activities. All information is provided on an as-is basis and is subject to change without notice. We make no representation or warranty of any kind, express or implied, regarding the accuracy, validity, reliability, availability, or completeness of any such information. Binance.US does NOT provide investment, legal, or tax advice in any manner or form. The ownership of any investment decision(s) exclusively vests with you after analyzing all possible risk factors and by exercising your own independent discretion. Binance.US shall not be liable for any consequences thereof.
Risk warning: Buying, selling, and holding cryptocurrencies are activities that are subject to high market risk. The volatile and unpredictable nature of the price of cryptocurrencies may result in a significant loss. Binance.US is not responsible for any loss that you may incur from price fluctuations when you buy, sell, or hold cryptocurrencies. Please refer to our Terms of Use for more information.