The new feature allows customers to easily find self-service solutions or chat directly with a live agent. Try it today.
Binance.US customers can now connect directly with a dedicated customer support agent using our Live Chat service. Live Chat is available 24/7, and joins our existing ticket-based email support solution. The new feature is available on app and web.
Live Chat represents the latest milestone in Binance.US’ goal to build the most customer-centric organization in crypto. This year alone, Binance.US made significant investments in improving the customers experience across all touchpoints. Highlights of our progress include:
- >90% Overall reduction in customer response times
- >85% Overall reduction in case resolution times
- 2X Increase to Customer Service team
- Best Ever Customer Satisfaction Rating
In addition, we’ve continued to expand our self-service offerings by adding more topics to our Support Center. Of course, all crypto users–not just Binance.US customers–can access our free learning resources on the Binance.US Blog.
To learn more about the Live Chat feature, including how to access it, read our step-by-step guide.
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Binance.US reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice.