Submit a request

If you’d like to submit an inquiry with our team to receive communication via email, please fill out the fields below, providing as many details of the issue as possible.

Binance.US customers can now also connect directly with a dedicated customer support agent using our Live Chat service. Live Chat is available 24/7, and joins our existing ticket-based email support solution. The new feature is available on app and web.

Your email address

Which account do you have?

I confirm this is the email address associated with my Binance.US account.

What platform are you using?

What browser are you using?

What mobile operating system are you using?

What is your primary residence?

Support Language Preference

Language preference for your support tickets

Your Binance.US user ID(optional)

What can we help you with today?

Which account has been compromised?

If you believe your account has been compromised, please follow this article to self-disable your account immediately: https://support.binance.us/hc/en-us/articles/360063143673-How-to-disable-your-account

Were you able to self-disable your Binance.US account?

Alternate Email(optional)

Please provide an email address we can use to contact you during the investigation

Please select an option from the drop-down menu

Which level of verification does your inquiry regard?

Please select the appropriate category(optional)

What do you need help with?

Please select the appropriate Crypto category

Crypto Deposit Issue(optional)

Please select the appropriate Crypto category(optional)

Please select the appropriate NFT category

Please select the appropriate Crypto category(optional)

Please select an option from the drop-down below:

Please select the appropriate Trade category

Which payment method are you inquiring about?

Which issue are you inquiring about?

Token / Coin(optional)

Token

Please provide us with the transaction ID (TXID)(optional)

Please select the appropriate third party provider(optional)

Two-Factor Authentication Issue (2FA)

What credit limit would you like to have?

Disabled Account

How was your account disabled?

What is the issue with your email?

What's the issue with your password?

Deposit Amount

Date of transaction

Name of bank

What error message are you seeing?

Wire Amount

Wire Transaction Date

Please enter your wire reference code here:

What is the name attached to the bank account that funds were wired from?

Was this wire sent from a joint or corporate account?

Please select an option from the drop-down menu(optional)

What is the topic of your request?

Please describe your request in detail

Please describe your request in detail and if you have screenshots, please attach them below.

Attachments(optional)

Add file or drop files here